1 reviews | Active since Jun 2016
Do you even have customer service?
<p>You honestly have the worst customer service. I received an invoice 2 weeks ago that I do not agree with, I have been trying to get in contact with someone so that I can dispute the invoice, but whenever I contact someone, I either get a copied and pasted response or just plainly no response at all.</p> <p> </p> <p>I have an internet contract with a 5GB cap, all of a sudden I get charged R444 ex vat for packet switch data calls. This is suppose to be a capped internet contact so how is this possible? On top of this I have a credit limit of R696 and you end up charging me R820 for this complete invoice.</p> <p> </p> <p>I really wish that someone would look into this for me, but I am sure even this hello peter will go unseen..</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the credit limit applies to the limit on the account, which for example means your subscriptions on all lines are not allowed to total more than your credit limit. Please be advised that 071****303 is an open line which will incur additional costs/charges for extra usage once you have depleted your inclusive data bundles.
We have requested our billing support team to assist with the data usage validation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the credit limit applies to the limit on the account, which for example means your subscriptions on all lines are not allowed to total more than your credit limit. Please be advised that 071****303 is an open line which will incur additional costs/charges for extra usage once you have depleted your inclusive data bundles.
We have requested our billing support team to assist with the data usage validation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for responding. However I still do not agree with the part that it is an open line.
Firstly if I go onto mycontract.mtn.co.za and have a look at "My Subscription" the following shows under Current Optional Service - "MTN Self Service Data Limit 250.00". So there is a limit of R250? How do I get charged R444 ex vat?
Secondly if it was an open line, the line would not have been switched off on 5 May and only back on on 14 May when the line resets.
Something still does not add up.
Thank you for responding. However I still do not agree with the part that it is an open line.
Firstly if I go onto mycontract.mtn.co.za and have a look at "My Subscription" the following shows under Current Optional Service - "MTN Self Service Data Limit 250.00". So there is a limit of R250? How do I get charged R444 ex vat?
Secondly if it was an open line, the line would not have been switched off on 5 May and only back on on 14 May when the line resets.
Something still does not add up.