MB
Marianne B
1 reviews | Active since Jul 2013
07 Apr 2016, 10:26
Do they understand the concept of Customers ?????
I reported my 7 week old LTE Modem broken on 21 February, after having visited 2 so-called \Customer Service\" centres. I have to date not received a single call or follow up. When I do call \"Customer Service\", I am told to call Technical. When I call technical, I am referred back to Customer Services. <br> I'VE NEVER EXPERIENCED SUCH PATHETIC \"SERVICE\" IN MY LIFE !!!<br> 1. I am paying for LTE data, but not able to use it because the modem packed up 7 weeks after receiving it.<br> 2. Nobody seems to be able (or willing?) to assist me in any way.<br> I am sorry I ever moved to MTN "
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Replies (2)
MTN South Africa's replyOfficial
11 Apr 2016, 16:46Hello MarianneBidgood,
Thank you for your post.
We apologize for any inconvenience incurred.
As per our online discussion we have requested from our internal RTT (mail room) department to fetch the device at your home address tomorrow around +-16h30-17h00. Once Picked up they will delivery the device at head office and the device will be sent to repairs from our side.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
As per our online discussion we have requested from our internal RTT (mail room) department to fetch the device at your home address tomorrow around +-16h30-17h00. Once Picked up they will delivery the device at head office and the device will be sent to repairs from our side.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply11 Apr 2016, 16:46
Official
Hello MarianneBidgood,
Thank you for your post.
We apologize for any inconvenience incurred.
As per our online discussion we have requested from our internal RTT (mail room) department to fetch the device at your home address tomorrow around +-16h30-17h00. Once Picked up they will delivery the device at head office and the device will be sent to repairs from our side.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
As per our online discussion we have requested from our internal RTT (mail room) department to fetch the device at your home address tomorrow around +-16h30-17h00. Once Picked up they will delivery the device at head office and the device will be sent to repairs from our side.
Kind Regards,
Alice van der Merwe
***
MB
Marianne B's updateReviewer Update
13 May 2016, 11:41I have received the new modem, but they have included a new contract in the box as well ??? I do not want a second contract. I've been trying to reach MTN with no success.
MB
Marianne B's update13 May 2016, 11:41
Reviewer Update
I have received the new modem, but they have included a new contract in the box as well ??? I do not want a second contract. I've been trying to reach MTN with no success.