1 reviews | Active since Dec 2020
DO NOT USE THIS COMPANY
The WORST online experience I have ever had. I am so frustrated, angry and Saddened!!!! I URGENTLY needed a laptop as my old one crashed. It's been over a month and I'm now trying to cancel the multiple contracts Mondo approved for me. I cannot just walk into a store and get a device anymore. I must now wait for them to eventually respond to me. I checked out a contract on the mtn online store. Days later, a call center agent phoned me to notify me that the deal was no longer available and offer me another deal. Which I took. Days later, DSV phoned to arrange delivery. I waited for more that two weeks for the delivery. After I finally got hold of dsv. They told me that there was a problem with my contract and they were instructed by mondo to return the package to mtn warehouse. So I phoned mondo and they told me I had two approved contracts. One had to be canceled and one sent out for delivery. This led to another waiting game. NEVER EVEN SAW ONE OF THESE LAPTOPS. I'm still struggling to cancel those contracts so I can just get a laptop to work on. Truly, for one company to think so little of customers is disheartening and disappointing. I have no idea how I will fix this problem or if I'll ever get this ******* canceled.
