DO NOT USE MTN INSURANCE!!!

I reported my phone broken 5 weeks ago then 1 week after that they picked up my phone i had not feedback nothing. 2 weeks after that i called them 3 times a day (holding on the phone for +- 35 min each time) to check what is happening with my phone. Yesterday i called to follow up on that, a lady told me that the phone is in at the quality service department i asked her when can i get my phone back cause i did not get a loan phone (they dont have any loan phones) she told me that i can maybe get it on thursday i told the lady can you please put my through to your supervisor. (Before that the told me that my phone is in midrand i can go and picke it up.(but my phone is in Service quality.) I spoke to the supervisor (Ntombi) she did not even know where my phone is??? SHE IS A SUPERVISOR i know more to my phone then she does. Ntombi told me that my phone will be despatched by 12 April 2016 and the courier will phone me. it the 13 April 2016 10:35 i phoned she told me that my phone maybe dispatched today and i might get it tomorrow. PEOPLE PLEASE DO NOT USE MTN INSURANCE UNLESS YOU LIKE SERVICE LIKE THIS.