LR
Louise R

1 reviews | Active since Aug 2011

12 Jun 2015, 20:14

DO NOT USE MTN FOR ROAMING - Such Poor Service

I have used MTN for roaming service the last four years as I work abroad. Lately all I get are numerous problems! I asked them to put a limit on my account and to send notifications when I reach the halfway amount. This happened for a month or two and then stopped. To my surprise I received a bill of twice the amount of the limit. I contacted them via email, but it happened again and again.<br> Then I decided to pay my bill with EFT instead of transfer as the service was almost suspended due to the high bill. I paid well in advance of the due date. yet, I received three sms's warning me that my service will be suspended due to late payment/<br> I have been trying for days now to log onto their website to check my outstanding amount, but receive a message every time that I have to change my password... I change it, wait a bit try to log on and the same thing all over again.<br> Also, I have been trying to get my voicemails, but that service is suddenly not available.<br> Such poor service. No one should use MTN when abroad!

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2015, 10:12
Official
Hello lojoro,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that your bill for invoice dated 2015-06-11 is R 717.99.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
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