Do not upgrade MTN contracts online

I wanted to upgrade my MTN contract. The phone was not available in-store so I opted for online. I was not aware of the number of 3rd parties involved to process a delivery of the phone. It took 3 weeks for the phone to arrive after the fingerprint machine did not work initially and lack of communication between all parties including Mondo, DSV and MTN. There are challenges with communication especially Mondo which is only via an ebot online and DSV via online forms and results in many queries having to be logged. I have spent hours on phone calls and logging queries.

Further, the online system indicated I would receive a Takealot voucher for upgrading online rather than waiting for the phone to come instore which was my preference. I have not received the voucher. Following up, Mondo now inform me it was a limited offer. I was not informed of this initially. They now claim only the first 500 people receive the offer. After following up again, I was informed only the first 1000 customers. I believe this is a marketing scheme and a lie. **I would not recommend upgrading MTN contracts online to anyone**.