AZ
Asavela Z
1 reviews | Active since Dec 2019
13 Jan 2020, 18:44
DO NOT TAKE THIS INSURANCE!!!!!
I feel like I'm asking a phone for free for which i pay insurance each and every month for. I'm sad and broken to a point where i feel like mtn insurance does not value us as customers. Its been a month and 3 weeks I'm fighting for my phone. I've spoken to an agent HAZEL, NTOMBI, MUSA the list is endless. They've been promising me that my phone will be delivered. I've vented about how i lost it tbe trauma ALL I NEED IS MY PHONE. I wanted to speak to the supervisor or manager THEY ALWAYS NOT AROUND! THEY BUSY!!
I WANT MY PHONE I WANT IT AS BY TOMMOROW FOR THE LAST TIME I WILL BE MAKING THE LAST CALL. STOP PROMISING ABOUT GETTING BACK TO ME JUST DROP MY PHONE AT THE ADDRESS
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
14 Jan 2020, 06:54Good day Azavela Z,
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Best regards,
MTN South Africa's reply14 Jan 2020, 06:54
Official
Good day Azavela Z,
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Best regards,
AZ
Asavela Z's updateReviewer Update
14 Jan 2020, 07:19I have been calling that number a whole month I really do not know what new they will keep on lying to me.
AZ
Asavela Z's update14 Jan 2020, 07:19
Reviewer Update
I have been calling that number a whole month I really do not know what new they will keep on lying to me.