Do not take out a contract with MTN as they will ruin your life.

MTN has ruin my goals of getting a new home for my children. As a single parent, I have been working very hard to build up my credit score so I may qualify for a home loan. I cancelled my contract with them last year October and when I checked my credit score last week Friday it showed me that my score had dropped because of a failed debit order from MTN of R2 in December. I called MTN and no one could, the consultant from the billing team was rude, lost her patience and shouted at me. The Team leader, Boldwin took my complaint about the matter and the service I got and he never came back to me. I've had contracts with them for almost 7 years and I have never skipped a payment. I asked them why did they not take the R2, no one can answer instead they told me that the outstanding amount is R3 now. When I asked them why did you not call or sms me to make payment arrangements, no one could answer still, when I asked MTN to resolve the matter and clear my name, they said they cant do anything and that they will have to escalate the matter to their attorneys. My name has now been taken to the attorneys and my credit score has been ruined by MTN because R2. As a mother I am in tears because my hopes of buying a house for my kids is now being destroyed because of this R2 with MTN.