1 reviews | Active since Apr 2017

13 Apr 2022, 10:11

Do not sign up with Mtn. ***********

Mtn is so quick to give you a contract, but try to cancel it. They send you from pillar to post.

They billed for an upgrade I did not take and now they say they can't cancel the contract because "someone" needs to reverse the upgrade fee. Who this someone is nobody knows. The put you through from customer care, to billing, to retention, to cci and round and round you go. At each station you have to repeat the story, no reference numbers, or **** reference numbers, no supervisors to talk to either. Everytime the matter is escalated, someone will phone you once it's done, if not phone in 5 working days. Call back in 5 working days, nobody knows nothing and round and round you go. Tomorrow is my billing date, nobody knows if you should pay or not, or just pay just in case. I bet they won't think twice to suspend my line if I don't pay.

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