DO NOT SIGN UP FOR CONTRACT WITH MTN

I have had an experience from hell with MTN. In May 2025 after more that year of using LTE wifi for my home and paying without incident, MTN suddenly did not debit my account. My services were cut off in June (a nightmare as I work from home and incurred expenses from having to buy day). After calling endlessly to try and figure out what happend I got no reall explanation, I let it go and figured I will wait for July. I was the debited on June 1st and told my services would be back up in July. We are 10 days into July and still no internet. The stress and expense I have incurred from all this is unexplainable. No one from MTN seems to know what is going on, at some point they said my payment was not going off because of debit order mandate not approved, then they told me I actually have data allocated and that my router just needs a hard reboot, the stories and excuses were endless. After multiple escalations and seeking answers, today Phindile Bhutelezeli from back office tells me my services were cut due to me changing my payment method to from debit order to EFT in the month of May, WHAT?? Is MTN running a circus? This is the craziest thing they could have said. If that was the case why did they not mention it all along? Why would I go through all this trouble asking MTN to investigate why my debit didn't go through if I changed the payment method? I am now left stranded again in July without any internet connection and MTN refusing to account for it or to even send me data so I can work and connect my house hold. Not to mention on June 1st I got debited and they clearly told me that the payment was for July provisioning. MTN is a sorry excuse of a network provider, you do not deserve loyal honest customers like myself Back office reference for the latest escalation: BO***