RP
Ryan P
1 reviews | Active since Jun 2015
29 Dec 2017, 09:47
Do not respond
So this year for black friday I app**** online for a data special. R199 for 30gb. They asked for bank statements and pay slips etc. I sent all of it through, and they emailed me back that they had recieved it, thanks. Thereafter..... nothing. Nobody got back to me to let me know what was happening next. I did email them and call them, without any luck. I am just appalled by this service that I got from mtn.
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MTN South Africa's replyOfficial
04 Jan 2018, 08:12Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation the matter have been escalated to our online store to investigate and resolve your problem accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Jan 2018, 08:12
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation the matter have been escalated to our online store to investigate and resolve your problem accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,