BS
Bianca S
1 reviews | Active since Jul 2014
16 Jul 2015, 09:11
Do not receive what i pay for
I am very upset.<br> I have upgraded on 2-6-2015, 1st of all, i didn't receive any \pro-rata"data or sms's.<br> On the 14th of June i only received minutes"
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Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 10:26Hello Binxs,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number was provisioned on the 21-07-2015 with 300MB of data and 200sms.
Kindly note that a billing request to pass credit on your account has been logged.
The reference numbers are Request *** for sms and Request *** for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number was provisioned on the 21-07-2015 with 300MB of data and 200sms.
Kindly note that a billing request to pass credit on your account has been logged.
The reference numbers are Request *** for sms and Request *** for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply31 Jul 2015, 10:26
Official
Hello Binxs,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number was provisioned on the 21-07-2015 with 300MB of data and 200sms.
Kindly note that a billing request to pass credit on your account has been logged.
The reference numbers are Request *** for sms and Request *** for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number was provisioned on the 21-07-2015 with 300MB of data and 200sms.
Kindly note that a billing request to pass credit on your account has been logged.
The reference numbers are Request *** for sms and Request *** for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***