DO NOT PAY MTN VIA THE MTN APP!!!!!

Not all payments made on the MTN App are recorded and credited to your account. I paid an amount on the App on 4 Sept 2023. MTN disputes this. I have proof of payment (bank statement) and they still dispute that they received the payment. I am not able to supply electronic proof of payment as the payment was made on the MTN App and was not a beneficiary in my bank account. I have given them proof from my bank statement but they still dispute the receipt of payment. Really MTN. To f&@#$% lazy of *********** to check your bank statements. The store representatives are not able to assist as they are just puppets in the shop that cannot resolve inquiries. Everything must be escalated to someone.