DO NOT open a contract with MTN

On 03 May 2018 I came to a (bad) realisation that there was a ********** second contract taken out in my name with MTN. After already paying for this second contract for two months I immediately reported the ***** case and followed all the steps of an affidavit and getting a SAPS Case Number. I was then notified that a ********** case can take up to 30 days to be resolved. Nevertheless it is now over 90 days and I am still battling with the ********** contract each month billed to my account. It has become so outrageous that my current line gets suspended almost twice a week. I do pay the correct contract by the date each month. Every time I have to phone MTN (from a different number as my line is then suspended) and have to speak to a new person and explain the ever-long story once again. My line is then re-opened and left with the “promise” that their superior/manager will get in contact with me in order to clear out the problem as my credit record is affected with the premise that I am not paying my monthly bills. I am completely fed-up and exhausted by now. MTN has delivered by far the worst and most shocking service one can ever imagine. Especially the fact that they say all calls are recorded but cannot supply me or the investigator allocated to my SAPS Case with the recording where I supposedly took out this second contract, nor were the phone was delivered to and who signed for it as a proof of residence and ID is needed. I have sent countless e-mails to customer service and the ***** case department, made over 20 calls to MTN and have never received any feedback what so ever except the generic “thanks for your email”. A word of advice, DO NOT open a contract with MTN. There is no service delivery, no satisfaction AND your identity is definitely NOT secure as these ********** cases can happen.