DO NOT OPEN A CONTRACT AT MTN South Africa

I am extremely upset and have been inconvenienced to the point of me having to wright this post. After 3 weeks of no action or communication I am turning to social media to express the terrible service I received from MTN Somerset West Mall. I app**** for a cell phone contract with Ethan at MTN Somerset Mall on December 28 where I was pre approved on site but told that the application would need to go through a verification/ validation process before we could proceed with signing the contract. I was approved again, signed the contract on the same day and was told that I would need to wait for the specific phone I wanted as the store did not have it on hand. I was informed cape gate had 4 in stock and we could possibly arrange to get one of them. I was grateful for the offer and happy to speed up the process, even if I had to collect there. Nothing happened since to get the phone and excuses were made. I was prepared to wait. But as 1 week turned into 2 weeks and then 3, the phone finally arrived. I was called immediately to collect and I came right away. While sitting at the desk, Ethan pulled the phone out of the back store. I was told my number needed to be ported from Cell C to MTN (he did inform me to cancel the existing contract and move to a pre paid line when I first enquired) I have been struggling with prepaid airtime and data since. This has cost me R1000.00 so far. While porting my number Ethan told me I had now been declined. I questioned this as I had been approved twice according to him and I had signed the contract. He did not have any answers or reasons why this could be. He app**** for the decline to be re looked and gave me the number for Vetting. I had a 3 way call with Ethan and someone at the Vetting department and was told that his would be sorted out within 24 hours. It is currently 4 hours later and I have no update. Ethan has since blocked my number on WhatsApp and does not answer my calls. The store itself does not have a number and the number displayed on google just rings. I would greatly appreciate some feedback and to resolve this and get the contract I wanted. But it does not look like that will happen. So instead I warn the rest of you about MTN South Africa and their terrible customer service.