DO NOT JUST UPGRADE YOUR MTN CONTRACT - BEST NOT TO APPLY FOR ONE WITH MTN IN THE FIRST PLACE!!!

My wife received an sms that she was eligible for an upgrade end of April 2021. After double checking this online on MTN's website, she proceeded with the upgrade. She received the device - all good. Today she received an invoice where she's charged +/- R3500, when she phoned in to query this amount she was told that she upgraded too soon, yet MTN contacted her informing her she can upgrade. MTN employee confirmed that they do not inform the clients of this and when she asked why, he could not answer her.

Customer care shrugs their shoulders and could not be bothered at all - they merely state that she can return the device and revert her contract back to what it was. When my wife stated that she wants to now cancel her contract with them because of MTN's mess (after 20 years), she was told that she cannot do so.

Bottom-line is that MTN falsely advertises to their clients, leaves out important financial information and then once they've deceived their client, they make out that the client it liable.