LT
Luan T
1 reviews | Active since Jul 2012
13 Apr 2016, 09:52
DO NOT INSURE with MTN
My device has been ******, and I thought...luckily I am with MTN insurance...but I was mistaken. I logged a claim ...nothing happened. I received an automated response. If I phone the insurance number an automated voice says my handset is not insured but I pay for insurance every month. I am still waiting for MTN, because you cant get through MTN insurance...because of their terrible line, and after a while...the call just drops. I've even called MTN 808, they have logged that MTN insurance will call me back urgent...but nothing up to date. Save that money and rather insure somewhere else. With MTN there is NO service at all !!!!<br>
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Replies (1)
MTN South Africa's replyOfficial
13 Apr 2016, 15:54Hello ltcor,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2016, 15:54
Official
Hello ltcor,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,