1 reviews | Active since Dec 2016
DO NOT HAVE STOCK
TO WHO IT MAY CONCERN I went into an MTN store near me to upgrade my data line and was told sorry but we cannot complete the upgrade due to the fact that we do not have stock. that was last week Saturday. It has now been a full business week and I am still waiting. I went back to the store \this morning to be told that they are not receiving stock from MTN. let me just be blunt here, if you advertise a special are you not supposed to make sure that you have sufficient stock of the products before running the promotion. Now apparently MTN do not have stock of either the Sh@reLink MW40 or the Sh@reLink B315s which is the actual product I am after. I phoned 808 when I got home and they told me that I need to phone MTN sales. ********** 667. I was on hold waiting for a consultant for more than 5 minutes with no answer. Because of this I am unable to do my business which is resulting in a loss. This service is totally unacceptable.
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,