DO NOT GET MTN CONTRACT...EVER

Dear Zamokhule Nagabane,

We write to you hoping this matter could be amicably resolved.

Let it be known that this contract, after having terminated, moved to a month to month basis.

The telephone call to your customer call centre, attached above, clearly indicates that the contract is CANCELLED and that there would be NO further charges.

Someone in MTN SA has chosen not to cancel the contract, migrate the number to prepaid and charge a further R539.00. No charges were confirmed in the attached telephone call above except for the R539.00 fee which has been paid.

Now you add another R100.00 after confirming no further charges.

Our grievance was posted before on this popular website Hellopeter with no response from MTN SA whatsoever to get a consultant to reply. You have had over enough time to timeously respond to our concerns but chose not to. Now after numerous emails asking you to resolve the issue, you respond much later wanting us to accept your apology and pay another R100.00 Your incredibly *********** handling of this contract cancellation leaves much to be desired and has certainly brought your company MTN SA into disrepute. The outcome we expect in this matter is to remove the R100.00 charges. If you choose not to, and to further bring your company into disrepute, we will escalate this to an independent arbiter, such as the ombudsman or ICASA to rule on.

We await your response as to how we should proceed.