Do not ever up-grade a contract over a phone

During this month I was contacted by a Kyle from Summer Mobile who upgraded my contract and here is the problem. I specifically told him that I use the phone for business and airtime is important. He told me that the package that I was on, Talk 750 and Anytime Minutes 350 that he changed me to was the same in terms of airtime. He also stated that I would only be paying R750 p/m and I would be getting 5 gigs of data. On that basis I agreed to the contract.

On finding out that he **** about the air time and **********ly misled me into the contract that is where the drama started:

• Since the 18th (Ref: ********** 25) I must have very conservatively spent over 3 hours on the phone. • Your Channel Support is worse than useless as their only function seems to be passing the buck. • Summer Mobile falls into the same category. There was no apology over their very ********* sales technique and referred me back to MTN. • I got hold of Thuli Makathini on the 22nd who at least tried to help (Ref: ********** 07) and who told me to phone back on the 28th and speak to the upgrades department who could maybe change my contract to suit my needs. • The above is impossible to do because all along all you get from your “Helpline” is to be jerked from person to person who eventually transfers your call to someone who drops the call.

I have sent three e-mails to their complaints line with no response