Do not EVER insure with MTN - Rather go to the competitors

<p>MTN, you are a bunch of ***********, *******.</p> <p>On 18 July I wrote a review complaining that I had been unable to resolve a query related to you debited me in excess of R800 for insurance cancelled a year ago.</p> <p>On 19 July, Alice van der Merwe responded stating that it was your error and that I would be refunded.</p> <p>On 29 July, I sent another response stating that this had not been done, the reference number provided was incorrect.</p> <p>It is now almost 6 WEEKS since I initially logged this and still absolutely no refund.</p> <p>It is excuse after excuse when I phone the call centre to query what the status of this is. First it was incorrectly passed as a credit and not a refund. Then it has to take a few days for the credit to reflect. Then finance is going to request some ******* or other for banking clearance. WHAT THE HELL IS GOING ON HERE.</p> <p>YOU PEOPLE HAVE ****** FROM ME, ADMITTED IT AND STILL ARE NOT GIVING ME BACK MY MONEY.</p> <p>You don't care if I threaten to go to the ombudsman or to the MD - you just don't give a continental. No one seems to be able to actually do their job and pay me the money that was took because of YOUR FAULT.</p> <p>When is this going to be resolved? It is unacceptable and inexcusable to expect me to carry on waiting patiently for this credit. There is such a thing called a 'real time' payment - surely there is someone with the competency in the business to resolve this matter - or am I asking too much.</p> <p>I will never ever be able to recommend your organization. This is after 17 years as a loyal customer with a clear record. I dread to think how you treat other consumers if this is how you have handled my issue.</p>