BM
Buhle M

1 reviews | Active since Sept 2018

28 Sept 2018, 11:53

DO NOT DO BUSINESS WITH MTN! They ***** and mess up your name

I finished my contract with mtn last year august. Before paying my last payment i called in the callcentre they informed me what my last due amount is and when should i pay it, they also informed when to call in to change my number from contract to prepaid. Mind you ive had the worst couple of years dealing with bad service I thought i would never go back. This past week tried to go buy another iPhone but was told my account was sent to legal! Why? They dont know, on the system it shows i am up to date!! You messing up my name please remove me from the system

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Replies (3)
MTN South Africa
MTN South Africa's reply01 Oct 2018, 11:20
Official

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm regards

Sizwe Schoeman

Complaints Management team

MTN South Africa
MTN South Africa's reply09 Oct 2018, 09:58
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we have tried calling you without any luck. This matter was handed over to our legal team who have since confirmed that this matter was handled as we wanted to confirm telephonically.

Should you require any further information, please do not hesitate to contact us.

Warm Regards

Sizwe Schoeman

Complaints Management team

BM
Buhle M's update12 Dec 2018, 16:58
Reviewer Update
What does 'handled' mean because I just called MTN now and I still have a legal status on my account? what did you handle? my name is flagged at the credit bureau I can not buy anything and you are out there 'handling it" remove the legal status and clear name that's all I've been asking for how many months now? clear my name. simple