KB
Kelvin B

1 reviews | Active since Jun 2018

21 Feb 2019, 19:29

DO NOT DEAL WITH MTN

The service I received is absolutely shocking. Over the phone with the female sales agent said that I did qualify for the contract of a mobile router and 4 gigs of data per month. Now I receive an email stating that I’m not eligible for it. Not only that once I had agreed to the contract over the phone I then received a call a few minutes later and the same female sales agent said the contract deal was no longer available and ended last month and therefore offered me a bigger package and thus more money to pay to which I was more than happy to pay. I’m even prepared to pay for the whole contract upfront in cash. But it seems to me that MTN has way too much money and doesn’t want the business. I will therefore take my money elsewhere.

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Replies (2)
MTN South Africa
MTN South Africa's reply22 Feb 2019, 11:41
Official
Good day Kelvin,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  

Kindly note as per our conversation, we will look into this matter and revert to you.

Warm Regards,Zanele MazibukoComplaints Management Team


Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2019, 11:48
Official
Good day Kelvin,

Kindly note that Sales have confirmed that they have been in touch with you to explain the vetting process.

We trust the above is in order.

We look forward to improving on the service delivery to you.

Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,