1 reviews | Active since May 2011
Do not deal with MTN
After four months after trying to cancel a contract I finally managed to speak to a 'consultant' at MTN where I was met with typical MTN arrogance and lack of customer care. When requesting to speak to a manager I was informed that no management was available and she was not allowed to let customers talk to the manager or supervisor. I was then provided with a termination amount which, when queried, was met with the attitude of "thats how the system calculates it".
Wonderful customer service ethics and, in my opinion, typical of MTN who does not care about their customers or the communities they serve.
Good day Mike,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We strive to provide our customers with the most effective and efficient customer service at all times and rest assured that we do not tolerate nor condone the level of customer service that you have received.
Should you still wish to query the amount quoted for early termination fees, kindly send your query to *** and we will assist you accordingly.
Thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Mike,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We strive to provide our customers with the most effective and efficient customer service at all times and rest assured that we do not tolerate nor condone the level of customer service that you have received.
Should you still wish to query the amount quoted for early termination fees, kindly send your query to *** and we will assist you accordingly.
Thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,