RB
Roxanne B
1 reviews | Active since Nov 2013
19 Feb 2015, 11:47
Do not contact me back
I have been emailing these people for weeks, they NEVER contact me back. I have 2 contracts with them each for R449 per month. I receive a \bill"for over R1000... I do not know where this money comes from but I am NOT supposed to be paying so much. Then when I only pay what I am supposed to pay they very quick to blacklist me or list me as a bad payer. I have not even used these sim cards"
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 16:22Hello RoxanneBarnard,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
As per our conversation, the account in dispute was due to the pro rata fees billed in January.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
As per our conversation, the account in dispute was due to the pro rata fees billed in January.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 16:22
Official
Hello RoxanneBarnard,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
As per our conversation, the account in dispute was due to the pro rata fees billed in January.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
As per our conversation, the account in dispute was due to the pro rata fees billed in January.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Veronica
REQ:***
Best regards,