Do not charge me twice...
<p>I called mtn 21st of April to query why d.o hasnt gone off as yet, because the 20th were on a normal weekday.</p> <p>the lady that i spoke with told me it delayed and promised that the next day it will go off i waited till month end </p> <p>but nothing..to make you aware MTN if double payment go off from my account i will show you my true colors.</p> <p>i didnt budget for double pay and i will not be punished for your errors..I'm still waiting for the settlement letter since</p> <p>Two weeks back...I'm going to say it again i dont want any DOUBLE D.O going off this MAY i did not budget FOR MTN ERRORS. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter was escalated to our credit management for urgent attention. They have contacted you and as the telephonic conversation you have had with the consultant you will be contacted again as per your request so that the matter can be resolved.
Thank you for bringing this matter to our attention and would like to ***ure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter was escalated to our credit management for urgent attention. They have contacted you and as the telephonic conversation you have had with the consultant you will be contacted again as per your request so that the matter can be resolved.
Thank you for bringing this matter to our attention and would like to ***ure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,