Do not care!!!
I will be taking the experience further... I am unhappy that my data disapeared after I lodged a network fault and would like to make mtn aware that they contact centre does not strive to solve customer satisfaction especially when one is a prepaid user. .. I have given them time and now I am beyond unhappy because I need to provide proof that I did not contact to data. It's simple will get a private investigator... Too me it wasn't a major issue and the manor of approach has confirmed the fact that they just don't care... as a loyal customer all this time I thought I was valued.
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MTN South Africa's replyOfficial
12 Dec 2017, 13:24Good day Nicolette,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We have tried more than once to get hold of you to assist with this matter however on the first call you asked us to call back and when we called back your phone was unanswered twice.
We will then proceed to close this matter. If you still need assistance with this matter you will have to re-post with more details.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Dec 2017, 13:24
Official
Good day Nicolette,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We have tried more than once to get hold of you to assist with this matter however on the first call you asked us to call back and when we called back your phone was unanswered twice.
We will then proceed to close this matter. If you still need assistance with this matter you will have to re-post with more details.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,