jD
janice D
1 reviews | Active since Jun 2015
16 Jun 2015, 14:54
do not cancel contracts when requested and no feed
I have had to cancel my son in laws contract (2 of them) and it was like fighting a brick wall. No one does their job They just keep taking debit orders off until you have to go into the bank to stop them. I am now trying to cancel my contract which ended 21st May 2015. The line is still open and I have sent 6 emails since April but to no avail and as usual the full amount debit order has been taken off. What is it with MTN. Does no one know what they doing? How many people do they *******. They are quick to give you service but not to cancel. NEVER TAKE A CONTRACT WITH MTN
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MTN South Africa's replyOfficial
29 Jun 2015, 09:41Hello janicedem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have tried calling you with no success only to be transferred to voicemail. Please provide us with the cellphone number or account number you would like to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have tried calling you with no success only to be transferred to voicemail. Please provide us with the cellphone number or account number you would like to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply29 Jun 2015, 09:41
Official
Hello janicedem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have tried calling you with no success only to be transferred to voicemail. Please provide us with the cellphone number or account number you would like to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have tried calling you with no success only to be transferred to voicemail. Please provide us with the cellphone number or account number you would like to cancel.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,