DO NOT BUY DATA FROM MTN WEBSITE
Bought a 20gb data bundle from their website, it's still not reflecting. I keep calling, and getting transferred to multiple departments, their lines keep closing during the transfers. And still no help. AND STILL NOT DATA!! ...
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MTN South Africa's replyOfficial
08 Apr 2020, 15:23Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The system do not pick up any purges for 20GB via the website.
You need to send to the customer care the proof of the purges and bank statement MTN charged you from your bank account.
Please send to ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The system do not pick up any purges for 20GB via the website.
You need to send to the customer care the proof of the purges and bank statement MTN charged you from your bank account.
Please send to ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply08 Apr 2020, 15:23
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The system do not pick up any purges for 20GB via the website.
You need to send to the customer care the proof of the purges and bank statement MTN charged you from your bank account.
Please send to ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The system do not pick up any purges for 20GB via the website.
You need to send to the customer care the proof of the purges and bank statement MTN charged you from your bank account.
Please send to ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
's updateReviewer Update
09 Apr 2020, 08:11I have sent through proof of purchase multiple times to multiple people in ***.
Some have told me to contact TFG for some odd reason. Seeing that I purchased the contract and Sim from MTN, I'm really not happy. I SHOULD NOT be in charge of chasing down leads to complete your order fulfilment, that is your job. Mine is to pay. Who you sub-contract or deal with is none of my business. I bought the sim, contract, and data bundle from you.
I've since asked for a refund and cancellation of that order, and there hasn't been a reply since.
Some have told me to contact TFG for some odd reason. Seeing that I purchased the contract and Sim from MTN, I'm really not happy. I SHOULD NOT be in charge of chasing down leads to complete your order fulfilment, that is your job. Mine is to pay. Who you sub-contract or deal with is none of my business. I bought the sim, contract, and data bundle from you.
I've since asked for a refund and cancellation of that order, and there hasn't been a reply since.
's update09 Apr 2020, 08:11
Reviewer Update
I have sent through proof of purchase multiple times to multiple people in ***.
Some have told me to contact TFG for some odd reason. Seeing that I purchased the contract and Sim from MTN, I'm really not happy. I SHOULD NOT be in charge of chasing down leads to complete your order fulfilment, that is your job. Mine is to pay. Who you sub-contract or deal with is none of my business. I bought the sim, contract, and data bundle from you.
I've since asked for a refund and cancellation of that order, and there hasn't been a reply since.
Some have told me to contact TFG for some odd reason. Seeing that I purchased the contract and Sim from MTN, I'm really not happy. I SHOULD NOT be in charge of chasing down leads to complete your order fulfilment, that is your job. Mine is to pay. Who you sub-contract or deal with is none of my business. I bought the sim, contract, and data bundle from you.
I've since asked for a refund and cancellation of that order, and there hasn't been a reply since.