DO NOT BUY ANYTHING FROM MTN ESPECIALLY ONLINE!

I regret buying a 5G router from MTN online from this company ‪***‬ it was firstly misdirected to the wrong address in KwaZulu-Natal Durban when i clearly repeatedly communicated that i need it delivered in a different province.

After waiting for a very long time and calling DSV to rectify their mistake it was finally delivered. I am now stuck with a router that has a Sim card that doesn't work, no one called me to ensure that the product arrived safely and to check if i was able to connect.

I had to use my airtime from Vodacom to call the call center on this number ‪***‬ addressing my frustrations the agent made it clear to me that i am calling the wrong department i had to wait again to be transferred elsewhere after waiting for a long time i finally got their numbers only to get an automated response that is it outside their office hours. I even went to an extent of writing an email to the Complaint management team and all i got from them is this response;

"Good day Thank you for your email request Apology for any inconvenience caused. Please contact the coverage department on *** to check for you the connection.If they confirmed that you do not have coverage in your area, you need to contact DSV to come and pick up the router. The contact number for DSV ***."

I was advised to go to an MTN store by one of the countless agents i have spoken to, to return the router. When i arrived at MTN store the workers there told me that they couldn't assist me because they are a franchise and suggested three MTN shops that are so far away from me. I called the connectivity department countless times using my airtime even after setting up my APN settings, removing the Sim card and resetting the router it was still not working. I had to figure out myself that the router is Geolocked, as if that is not enough i woke up today 05 October 2024 from a bank notification that they were trying debit from my account the router that i purchased and paid for in full including outstanding days from them on the 15th of September is not working it's the 05 October now. I am not happy at all with the level of customer service that MTN has provided for me. During this back and fourth of calling the customer care i was told MTN doesn't call it's clients when i was inquiring before i used my money to buy the router MTN CALLED ME! After i have received my package that MTN directed to the wrong province and i had to call to rectify the problem MTN DOESN'T CALL IT'S CUSTOMERS. I am still stuck, frustrated and clueless and waiting for Monday to call DSV to come and collect this nonsense.