MR
Mandie R
1 reviews | Active since Jan 2013
17 Aug 2015, 13:23
Do not apply discounts and overcharge me monthly
Hi<br> <br> I have phoned and confirmed with MTN that this is an issue on MTN's side. I received my new invoice for September today and I can see that MTN still overcharge me by R150 per month. This is the 3rd month that they are overcharging me. My discounts on my contract do not get app**** on your side.<br> <br> Here is my reference number: ***<br> <br> This needs fixing ASAP. I'm not going to wait another month for MTN to just ignore this issue every month. MTN need to also refund me with the additional costs ASAP.
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MTN South Africa's replyOfficial
03 Sept 2015, 12:24Hello mandieleroux,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the stores management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the stores management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
MTN South Africa's reply03 Sept 2015, 12:24
Official
Hello mandieleroux,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the stores management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the stores management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***