MV
Marius V
1 reviews | Active since Mar 2015
02 Mar 2015, 19:20
Do Not Answer or just cut you off
The last 2 months my cell phone has been soft locked due to bad admin on MTN's side. The accounts needs to be paid by the 21st each month. It is paid by the 19th. Until today my payment does not reflect.<br> <br> MTN call centre no 808 is thew worst in the world. You select the options and listen to music then the call just ends after you tired of listening to their music. Even the MTN outlet in Potchefstroom is not in a state to assists. The easy way is to say call the call centre.<br> <br> I will not advise anybody to use MTN. My internet that not even with them that is with AFRIHOST is also suspended by MTN<br> <br> This is the worst I ever seen on bad service.
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MTN South Africa's replyOfficial
05 Mar 2015, 11:52Hello mariusdv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been allocated and both lines are active. Kindly note that if there is no payment or a late payment on the account it affects all the lines that are billed on that account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been allocated and both lines are active. Kindly note that if there is no payment or a late payment on the account it affects all the lines that are billed on that account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply05 Mar 2015, 11:52
Official
Hello mariusdv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been allocated and both lines are active. Kindly note that if there is no payment or a late payment on the account it affects all the lines that are billed on that account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been allocated and both lines are active. Kindly note that if there is no payment or a late payment on the account it affects all the lines that are billed on that account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***