Do no take out Insurance with MTN

I would strongly recommend that you do not take out cell phone insurance with MTN directly, rather do so as part of your personal household contents cover. It is impossible to get thru to the MTN Insurance division and you cannot go to an MTN Shop to hand your phone in as they cannot give you a replacement unit. I have called MTN Insurance 5 times this morning and was not able to contact them, they either cut me off, transferred me to the wrong department or just left me hanging. If you are serious about service rather use your personal broker.