1 reviews | Active since Mar 2009
Do MTN want our business?
I was due for an upgrade on my phone and went into an MTN shop in Shelley Beach. The salesperson said he would order the phone and let me know when it arrived. Heard nothing again! So I went online and completed my information as requested to upgrade to the J1Ace (White) on an offer for R129p.m. with 50 minutes. After completing two updates/emails on their website, I received a reference number ***4, and a message advising that an agent would contact me to process the upgrade. That was on 12/4/2016 and haven't been contacted as yet! In the meantime, I am paying for a higher contract which is now unaffordable, as I am a pensioner. Just wonder whether they need business with such shocking service. Would really appreciate someone contacting me to sort this out.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Sales team to assist with the application submission of handset . A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Sales team to assist with the application submission of handset . A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.