KT
Kgomotso T
1 reviews | Active since Sept 2014
26 Sept 2018, 06:01
Do identify ***** checks
I dont know how but i keep on getting deductions from my bank statement saying i have a contract with you guys. I never opened a contract with you. I don't have any contract with any network service. You better clear my name n stoo debiting from my account.
Helpful (0)
Replies (12)0
Replies (12)
MTN South Africa's replyOfficial
26 Sept 2018, 09:03Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you, no availability.
We do require the MTN account details or your ID number to open the account for further investigation.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply26 Sept 2018, 09:03
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you, no availability.
We do require the MTN account details or your ID number to open the account for further investigation.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
KT
Kgomotso T's updateReviewer Update
26 Sept 2018, 10:35I don't know my account number with mtn
KT
Kgomotso T's update26 Sept 2018, 10:35
Reviewer Update
I don't know my account number with mtn
MTN South Africa's replyOfficial
26 Sept 2018, 11:16Thank you for the feedback.
We have tried to call you on voice mail.
Please assist with us with your ID number.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply26 Sept 2018, 11:16
Official
Thank you for the feedback.
We have tried to call you on voice mail.
Please assist with us with your ID number.
Kind Regards,
Alice van der Merwe
Best regards,
KT
Kgomotso T's updateReviewer Update
26 Sept 2018, 11:27Call me in ********** 571
KT
Kgomotso T's update26 Sept 2018, 11:27
Reviewer Update
Call me in ********** 571
MTN South Africa's replyOfficial
26 Sept 2018, 19:51Thank you for your post and feedback.
MTN account number A***.
We have sent the request to Andile Maletshali to confirm if she has received the affidavit and ID copy, we requested for the request to be logged with the ***** department to start the investigation.
The line is suspended and the debit order cancelled.
We will give you feedback soon with the outcome.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply26 Sept 2018, 19:51
Official
Thank you for your post and feedback.
MTN account number A***.
We have sent the request to Andile Maletshali to confirm if she has received the affidavit and ID copy, we requested for the request to be logged with the ***** department to start the investigation.
The line is suspended and the debit order cancelled.
We will give you feedback soon with the outcome.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
26 Sept 2018, 19:51Thank you for your post and feedback.
MTN account number A***.
We have sent the request to Andile Maletshali to confirm if she has received the affidavit and ID copy, we requested for the request to be logged with the ***** department to start the investigation.
The line is suspended and the debit order cancelled.
We will give you feedback soon with the outcome.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply26 Sept 2018, 19:51
Official
Thank you for your post and feedback.
MTN account number A***.
We have sent the request to Andile Maletshali to confirm if she has received the affidavit and ID copy, we requested for the request to be logged with the ***** department to start the investigation.
The line is suspended and the debit order cancelled.
We will give you feedback soon with the outcome.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
27 Sept 2018, 11:01Thank you for your time last night.
Kindly be advised that Andile Maletshali has received the affidavit and ID copy.
The request was sent to the ***** department to investigate, this can take up to 21 working days to be resolved.
Your reference number is ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Sept 2018, 11:01
Official
Thank you for your time last night.
Kindly be advised that Andile Maletshali has received the affidavit and ID copy.
The request was sent to the ***** department to investigate, this can take up to 21 working days to be resolved.
Your reference number is ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
04 Oct 2018, 09:42Thank you for your patience for the complaint to be resolved.
Please note that the ***** department has finalized the investigation.
***
A*** - ***
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account
The credit journal to clear the account balance will take a while to reflect, this is to clear the balance.
We will notify you once done.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Oct 2018, 09:42
Official
Thank you for your patience for the complaint to be resolved.
Please note that the ***** department has finalized the investigation.
***
A*** - ***
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account
The credit journal to clear the account balance will take a while to reflect, this is to clear the balance.
We will notify you once done.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
04 Oct 2018, 09:42Thank you for your patience for the complaint to be resolved.
Please note that the ***** department has finalized the investigation.
***
A*** - ***
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account
The credit journal to clear the account balance will take a while to reflect, this is to clear the balance.
We will notify you once done.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Oct 2018, 09:42
Official
Thank you for your patience for the complaint to be resolved.
Please note that the ***** department has finalized the investigation.
***
A*** - ***
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account
The credit journal to clear the account balance will take a while to reflect, this is to clear the balance.
We will notify you once done.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
10 Oct 2018, 21:40Thank you for your patience for the complaint to be resolved.
The ***** department has placed the journal credit to the account.
The balance is now cleared and no balance owing to MTN.
Please be advised that the email has been sent to the Credit Bureaus to remove the listing on the 9-10-2018.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Oct 2018, 21:40
Official
Thank you for your patience for the complaint to be resolved.
The ***** department has placed the journal credit to the account.
The balance is now cleared and no balance owing to MTN.
Please be advised that the email has been sent to the Credit Bureaus to remove the listing on the 9-10-2018.
Kind Regards,
Alice van der Merwe
Best regards,
KT
Kgomotso T's updateReviewer Update
11 Oct 2018, 19:11Thank you
KT
Kgomotso T's update11 Oct 2018, 19:11
Reviewer Update
Thank you
MTN South Africa's replyOfficial
27 Dec 2018, 05:02Complaint resolved.
Best regards,
MTN South Africa's reply27 Dec 2018, 05:02
Official
Complaint resolved.
Best regards,