Do anyone at MYN know how to resolve my query?

On 29 April 2019, I bought the R249 SMART phone special from the MTN store in 3 Simmonds Street Johannesburg. During the transaction, I noted that the phone had no SIM card and I asked the sales person and was told I can insert ANY SIM card into the phone, they did NOT specify if it had to be a Prepaid or Contract SIM card. She also informed me that the MTN network would identify the phone being activated and I will receive the data due from the purchase of the phone. As of today, I have not received any of the data. Upon going back to the store to query this I was informed that this phone I purchase was not part of the special. In addition, the sales person did not issue me with a payment advice, I was informed since I paid with my Debit Card, and the Debit card slip is sufficient proof of purchase. All I require is the data due to me, I am prepared to go and purchase a prepaid SIM card, however, I had a phone call of one of the MTN technical staff (Mary), who advice that a new prepaid SIM card will not work as the phone has already been activated with a contract SIM.

I phoned 135 and they informed me to send an e-mail to ********** who in turned advise me to query ********** who in turn advise me to query ********** who in turn informed me to query ********** again… I am just really going around in circles with this query as the in department after the other department is just shifting the responsibility! I seem that MTN don’t know how to resolve this matter or the so called promotional data is just a marketing ploy…

This is really frustrating dealing with MTN with the matter as each time you get a response from one of the consultants you need to explain the entire story to them…