MS
Mxolisi S

1 reviews | Active since Oct 2013

03 Oct 2017, 15:38

Disturbing threatening calls

I had a contract with MTN which I cancelled due to bad service . I spoke to one of the call center agent around April to cancel my contract which was not done however I was told it was , I then received a call from their lawyers advising me I owe them which was a total surprise , I called their call center again on the 07/05/2017 and I was transferred to their retentions spoke to some rude lady who confirmed the contract was cancelled and I don't owe them anything , but I'm still getting calls from their lawyers advising me I still owe them money , and this calls are everyday , they call me on my office number , cell phone number like all the time . I regret the day I took out this contract as MTN doesn't care for their customers .

0
Replies (2)
MTN South Africa
MTN South Africa's reply11 Oct 2017, 14:58
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We apologize for the delayed response.

Thank you for your time online confirming the account details. N***

The account was credited with the balance outstanding. The request will be sent to the legal department to purged the account and to send the request to the attorneys to close the account on their side and to remove you from the ITC list.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MS
Mxolisi S's update08 Jan 2018, 12:20
Reviewer Update
MTN I'm still getting all the threatening and nasty sms's after you guys said this was sorted , please guys fix this