1 reviews | Active since Nov 2016
Disturbing Overdue account sms and service suspension
<p>I have a contract with MTN, a debit dated for the 2nd of each month, They attempted a debit on the first and that bounced. On the 4th I paid it via internet banking using instructions sent to me via SMS. Today it's the 20th I am still receiving overdue account notifications, yesterday my line had no service. I called custom services several times. I have no idea when these sms are going to end </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** have been reconnected,please try using the handset it should work accordingly.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** have been reconnected,please try using the handset it should work accordingly.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***8