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Joyce S

1 reviews | Active since Oct 2019

04 Feb 2022, 19:51

DISTURBING ABUSIVE BEHAVIOUR FROM MTN CALL CENTRE STAFF.

I HAVE 3 CELL CONTRACTS WITH MTN. CELL PHONE COMPANY, AND PHONE NO ***, CAME UP FROM RENEWAL ON 02/02/2022, AND I CANCELLED THIS CONTRACT, WITH PATIENCE. AFTER TAKING ALL THE CANCELATION DETAILS, SHE THEN TOLD ME TO GO THROUGH TO THE CANCELATIONS DEPT, WHERE I GAVE ALL THESE DETAILS AGAIN. WE NEVER HEARD FURTHER AND WE PREVIOUSLY DEALT WITH MPJO, AND MY DAUGHTER SENT HIM A MAIL IN THIS REGARD AND HE DIDN'T EVEN BOTHER TO REPLY. TODAY HAVING PHONED SINDISISWE KHABA, SHE CONFIRM THE CONTRACT IS STILL IN FORCE, AND SUGGESTED I PHONE THE CANCELATIONS DEPT. ON MONDAY. I DONT ACCEPT THIS ABUSIVE BEHAVIOUR AND DEMAND PROOF OF THIS CANCELATION. MY OTHER 2 CONTRACTS ARE COMING UP FOR RENEWAL SHORTLY, AND THIS MAKES ME WANT TO CANCEL THESE 2 AS WELL.

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