Distasteful service from MTN

Good day,

I would like feedback on *** which was is the latest reference I got.

I honestly doubt that the 3 to 5 working days feedback from Legal still apply to me as I have been having a back and forth with MTN since May the 6th.

I am drained, frustrated and just fed up with the whole issue.

Please advise what do i need to do to get this matter sorted as it has been pending for 36 working day.

Initially, when I first enquired, I was told it take 3 to 5 working day. Today is day 36 and it's still not resolved.

This is *** the second reference I got from MTN when I enquired on the 10th of May. Until now, the issue is not resolved. I am either told thst the person who escalated my query did not attach proof of payment, if not that, they did not put the complete ID number on the escalation. All these wrong doings are only picked up when I call.

None of their reasons is my fault yet I am the one that is suffering from MTN stuff not doing the write thing.

All I want is for mmy name to be cleared on Credit Bureau and paid up letter issued.