LR
Lesedi R

1 reviews | Active since Jun 2017

05 May 2025, 11:55

Distasteful service from MTN

I bought a data SIM card from MTN, on Friday the SIM was blocked I went to the stored and I paid. They said I would be connected immediately. On Friday I called the contact centre the gentleman said give it 24 hours you will be connected. On Saturday still no connected, spoke to the lady at the service centre who said restart your router you will be connected. Still same problem and then she made me aware that my data was not allocated and gave me a *** and said Monday I will be connected. I called this morning around 8 till 9 am , spoke to primrose who said I must restart my device I should be connected, the second lady said must wait another 24 hours I asked her to transfer me to the supervisor and I got cut off. Spoke to Musa and she said I must wait for 24 hours also as the supervisor is currently busy and they won't be able to assist me with the provisioning of my data. She said I will receive a call back from the supervisor. It's now ,close to 12 pm my data is still not working, the store can't help, the contact centre is the worst place to assist and no call from the supervisor. My work day is ruined.

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