DISSATISFIED WITH MTN UPGRADES

For the past week my husband has been trying to upgrade one of the contracts he has with MTN to a Move X360 laptop with free Mi-Fi router. On Monday a lady by the name of Hannah called to confirm the upgrade package advising they don't have stock of the router that goes with this laptop, but that she would phone my husband back on Tuesday to confirm if there is a replacement of the router. This did not happen. Instead we got a call from someone else who wanted to start the whole process from scratch again and she advised that she will get Hannah to follow up and call us back. Still no call received. Yesterday my husband called again to follow up and instead of getting through to the relevant person, he ended up being transferred from pilar to post. We still have not heard anything.

My husband did another online application to get some reaction and again the call centre could not give answers.

Why advertise something that you don't have stock of.

My husband is now considering to cancel this contract, as he is being inconvenienced as the laptop is actually required for work.

Does anyone at MTN actually have more courage to actually give answers?????