1 reviews | Active since Apr 2017
Dissatisfied MTN service
Posting this on behalf of Ian White - G&I Project management cc
Highly dissapointed in Canal Walk's MTN store.
Went to the store on Monday for my upgrade, they told me they don't have stock, I should come back the next day only to arrive on Tuesday and they still haven't got stock.
No one is answering the phones, have been calling since Tuesday. What is the use of a number on your website if no one answers your calls?
I went back on Wednesday and Thursday just to get the 'we have no stock' reply.
I needed my new phone before this weekend as I am going on a business trip and unfortunately my business runs through my phone.
This is not my first encounter with this store.
I've been a loyal customer for more than 16 years but I'm highly considering switching network services. This is ridiculous.
Good day Loudi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there is a much easier way to process your upgrade. You can call MTN Direct on ***. They will assist you over the phone and deliver the device directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Loudi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there is a much easier way to process your upgrade. You can call MTN Direct on ***. They will assist you over the phone and deliver the device directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,