Dissatisfied MTN customer

I wanted to cancel my month to month contract on my home WiFi.... I am struggling to cancel a month to month wifi contract as your staff seem to be highly inefficient or just plane dumb and the right hand is not aware of what the left hand is doing. I called in order to cancel my contract and was told it had to be done in an MTN store – when I got there I was informed I needed to bring in the router and original delivery note. I had to go back a 2nd time in order to hand these in – at which time I was given a reference IRMS *** by Mbau Maphumulo (Gateway MTN store in KZN). Mbau advised that the cancellation cannot be done in the store but that I needed to call MTN and they would do the cancellation. I now call the MTN only to be told by Phakamile Mthembu that I need to go back to the store in order for the cancellation to be done. This is highly unprofessional – MTN needs to train their staff so that the know what they are doing. This is now become a real pain and being a long standing MTN customer, I am now considering moving to another network.