Dissatisfied MTN customer

<p>Over a month ago my cellphone fell and broke. I went to MTN Eastgate store to lay a claim as I have cellphone insurance with them. I was told that my phone will be collected within 5 working days; the claim was laid Wednesday 5/10/2016.</p> <p>When 5 working days were up, I called the store however no one would answer the phone. When i finally got through I was told that the store is busy during the day so there is no one to answer the phone....</p> <p>I even called the call centre (insurance department) countless times, but there was no answer. I wonder if there are agents in their call centre (insurance department).</p> <p>I even sent a tweet to the MTNservice account informing them of how disappointed I was with the service I have received thus far. I got a reply 2 weeks later from the account saying they would follow up on the problem. Clearly that was a lie because I still have the <strong>PROBLEM.</strong></p> <p>All these phone calls and tweets are done with my airtime and data which I will never get back.</p> <p>I managed to get assistance from one of the MTN agents who was able to put me through to the insurance department on Saturday 5 November 2016. A month later.</p> <p>The insurance people assisted and I was transferred to the courier department. I was assisted by a lady who promised that my phone would be collected on Tuesday 8 November 2016. This was after i told her that i have been waiting for their call, she told me she knew nothing of my claim.</p> <p>I requested a loan phone to be delivered when my phone is collected; I was told there are no loan phones as there is a back log...</p> <p>So Tuesday I waited for my phone to be collected, <strong>NOTHING!!!!</strong> Its Wednesday today....still <strong>NOTHING!!</strong></p> <p>When I call the MTN store at Eastgate I am told there are customers at the shop, my call will be returned later.</p> <p>My question is....<strong>AM I NOT A CUSTOMER REQUIRING YOUR ASSISTANCE?</strong> <strong>I mean it's been over a month.</strong></p> <p>I called MTN Eastgate this morning (9 November 2016), I was told a follow up would be done. It's 16:15 still <strong>NOTHING!!</strong></p> <p>MTN is quick to debit my account come month end for my contract phone and insurance. However they fail to deliver a simple service.</p> <p> </p>