LE
Lelanie E
1 reviews | Active since Jan 2024
27 Jan 2024, 20:09
Dissatisfied customer with MTN
Mtn phone me in regards to my sons cell phone contract. Offering a better data package. After agreeing with them to change the contract and making double sure that i will only pay a set amount each and every month R329.00. My account was debited with R2487.02. As i went into a Mtn store i was informed that next months bill will be R3021.99. This all because the telephone marketer never capped the out if data bundle usage to R0.00. Further more i have given my e-mail address in order to receive my invoices numerous times with no success. Having this happen makes me wonder if i should proceed in moving my personal cell phone account from another network to Mtn.
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Replies (3)LE
Lelanie E's updateReviewer Update
01 Feb 2024, 13:25Well what can i say. I just came back from Mtn after they told me i am responsible for the full amount as someone went on the app and changed the limit on the account to a very weird number of 4298.00. I never changed anything on any app and if i changed it i will definitely not change it to 4298.00 i will change it to 4000.00 or 4300.00 i will round it of. Another thing that is very strange to me is how all of a sudden the 2 consultants stories does not add up. The first one told me that a Mtn consultant did not put the cap on the account and he had to do it for me and now all of a sudden someone went on the app and changed it. MTN's staff is ******* they lie and sceme. They give the few honest ones a bad name.
LE
Lelanie E's update01 Feb 2024, 13:25
Reviewer Update
Well what can i say. I just came back from Mtn after they told me i am responsible for the full amount as someone went on the app and changed the limit on the account to a very weird number of 4298.00. I never changed anything on any app and if i changed it i will definitely not change it to 4298.00 i will change it to 4000.00 or 4300.00 i will round it of. Another thing that is very strange to me is how all of a sudden the 2 consultants stories does not add up. The first one told me that a Mtn consultant did not put the cap on the account and he had to do it for me and now all of a sudden someone went on the app and changed it. MTN's staff is ******* they lie and sceme. They give the few honest ones a bad name.
LE
Lelanie E's updateReviewer Update
01 Feb 2024, 13:28Mtn doesn't even have the decency to e-mail me or in any way letting me know what is happening with my compliant. Disgusted
LE
Lelanie E's update01 Feb 2024, 13:28
Reviewer Update
Mtn doesn't even have the decency to e-mail me or in any way letting me know what is happening with my compliant. Disgusted
LE
Lelanie E's updateReviewer Update
01 Feb 2024, 13:29Mtn stinks!!!!!!!!!
LE
Lelanie E's update01 Feb 2024, 13:29
Reviewer Update
Mtn stinks!!!!!!!!!