DISSATISFIED CUSTOMER PATHETIC SERVICE FROM MTN

My experience with MTN is the worst experience and service that I have ever received from them and their consultants at each department that I have dealt with directly. I have got 2 contracts with MAN one of which would have expired in January 2021 and the other In December 2021. I called MTN in December 2020 to cancel the one contract and was informed by a consultant in the contract department that it will be cancelled and was given a reference number. Now considering the consultant had already told me that it will be cancelled I did not keep my reference(I do admit now that was a mistake on my side if I only knew what drama I am still encountering to cancel this contract). In March 2021 I had issues with my bank and debit orders so I went into the store to make payment on the one contract I still had running with MTN according to my knowledge. When I was paying the cashier had informed me that I need to pay so much and I queried why because I only got one contract and I was told that 2 of my contracts are still running. I was shocked and the cashier told me that if I am not paying the full amount then I need to call the MTN call centre again and cancel the contract and speak to somebody there. I called on numerous occasions thereafter and still doing so and now being handed over due to negligence of MTN consultants that could not help me and their lack of communication as every time you call each consultant takes the same information and you find yourself repeating yourself over and over on the same thing and up to date nobody has called me and helped me resolve my issue. My last call was made again this year spoke to another consultant who said cannot transfer me to retentions department who I was dealing with on a continuous basis regarding this contract and he said he is sending an email and somebody from their management department will call me in the next 24 to 48 hours and help with the issue and it is now 5 days later and still nobody has contacted me from MTN. I AM DISGUSTED WITH MTN SERVICE AND CONSULTANTS. This is not the full story this is just the nutshell I need a couple of pages to give the full contents of my review on MTN