Dissatisfied customer.

I am very angry at the level of service received regarding this contract . I hold MTN responsible as Mondo is your partner.

I was contacted on the 13 May for an upgrade

On the 17 May I phoned Mtn to cancel and was referred to phone Mondo for a cancellation. I than phoned Mondo to have it cancelled because I found out ,the lady told me incorrect information regarding the upgrade and on top of that after the upgrade the Sim card was nor longer working I had spoken to Jason Naidoo, who gave me a reference number noted above. I was also promised the contract will be cancelled by 21 May and debit order will not go off , of which it did.

On the 24 May I phoned (spoke to Ntsikelelo Khwela )to confirm that contract was cancelled and was informed that it's not. She told me that Jason Naidoo and manager Shantal Govinden will call me and provide feedback and till today I have not received a call back.

On the 27 May (today )I phoned again spoke to Lisa Marie and Neli Khumalo (manager) and again, couldn't get a straight answer....

I'm very disappointed and I want this contract cancelled. I regret having this contract upgraded.. On the 17 May when I phoned, I was within a cooling off period.

I can be reached on this number

Regards Prudence Lungile Mazibuko