DISSATISFIED CUSTOMER

My daughter is doing community service at the hospital in Aliwal North in the Eastern Cape for 2022. She took out a contract for data with MTN in January 2022 and has had endless problems. She arranged a debit order with MTN and most months they deduct from her bank account but some months she receives an threatening sms to say that her services will be stopped and she will be reported to a credit bureau if she does not pay. There is NO MTN outlet in Aliwal North, the closest one to her is in Bloemfontein which is 2 hours drive away. Also, when you phone MTN you don't get through and you have to send an online query.

I have gone into MTN on her behalf to try and sort this out but to no avail. She again received a SMS this month about non-payment - AND THERE ARE FUNDS IN HER ACCOUNT. Today she has no Wifi. She is in a remote town with very little means of communication. I am so disappointed in MTN. One would think that they have been operating for many years and this is the type of service one receives. I would really caution customers against using their service as I have also previously had a bad experience with them and I at the time logged a complaint on their website to which I still await a reply - probably about 4 years ago.

Dissatisfied customer!