Dissatisfied Client

have spoken to over 10 agents from your contact centre and your social media pages, and I am getting no joy with my accounts.

Firstly you separated my accounts for reasons only known to you and whenever I pay for those accounts the money gets allocated to only one account. I than loaded a debit order on the 10th of Jan to avoid this drama and back and forth… the debit did not go off on the 25th ot Jan, I was told to wait for the 25th of February and guess what?! The debit still hasn’t gone off, it wasn’t submitted…your agents cannot explain why this is happening and I was told to wait for tonight, the debit “might” go off and if it doesn’t I must call back tomorrow.

I need someone, to actually sit with my accounts, look into them and confirm why my debits aren’t going off, why the money doesn’t get allocated accordingly! When this debit will be taken!

I have spoken to many of your rude agents who don’t seem to care about my issue and I am tired of it!! Call me with a resolution!!!!

MTN call reference number *** (I need a quality assessment to be done on this call so your agents can do better!!)